top of page

TERMS & CONDITIONS

Website Terms and Conditions of Use Relating to www.herbalhorseandpet.com 

​

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the The Herbal Horse & Pet cc (“Provider”) Website located at the domain nameswww.herbalhorseandpet.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the Websites for marketing and other purposes without the consent of the Provider.

​

Electronic Communications

By using the Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

​

E-Commerce & Privacy

The Website herbalhorseandpet.com sells natural equine, feline and canine supplements online. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

​

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, billing information, credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product or facilitating the payment.

​

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

​

Cookies

A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a Website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the Website’s name. This allows a Website to remember things like your personal preferences, products you prefer or what's in your shopping basket.

​

Our Website uses first and third party cookies. This enables us to improve the User’s experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics.

Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website features utilise cookies, we recommend that Users do not block them.

​

Delivery policy

Subject to stock availability and receipt of payment, requests will be processed within 3 working days and postage is via Royal Mail 48hr service.

​

The Provider will supply all goods to the delivery company in good order and will undertake that goods arrive at the User’s chosen delivery address in the same good order.

​

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

​

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to James Trembecki at sales@herbalhorseandpet.com​

​

Returns / Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund up to 14 days from the delivery date.​

​

We reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

​

Payment Options

Card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the Website.

​

Where card payments are taken over the phone, no card details are stored either manually or electronically, to remain PCI compliant.

​

Customer details separate from card details

Customer details will be stored by the Provider while card details will be stored by approved payment gateways.​

​

Customer details are handled by a third party contractor (POS provider and delivery provider) and no details are held on any physical server at the provider's address.

​

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on the Website, customer service and support, dispute resolution and delivery of goods.

​

Updating of these Terms and Conditions

The Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of the Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

​

Copyright and Intellectual Property Rights

The Provider provides certain information on the Website. Content currently or anticipated to be displayed on the Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Websites, the Content, or to products and/or services offered through the Websites at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

​

Limited License to General Users

The Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

​

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of the Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. The Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

The Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

​

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked Website, even if Provider is expressly advised thereof.

​

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Websites, pages viewed, etc. The Provider uses this information to determine use of the Websites, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

​

COOKIE POLICY

This website makes minimal use of cookies. The only cookie currently in use is used to support analysis and understanding of how people use the website (what they like most, when is the busiest time of day on the site, have people found new content when it is published, etc.). We perform this analysis to help us improve the usage and effectiveness of the website. The data collection and reporting behind this analysis is currently provided by Google Analytics. Your continued use of this website will indicate your agreement to the use of this cookie. More information on this cookie and advice on how to stop this cookie being used is set out below.

​

COOKIE USAGE

THE COOKIES IN USE BY THIS WEBSITE TO DELIVER THE GOOGLE ANALYTICS SERVICE ARE DESCRIBED IN THE TABLE BELOW.

​

Cookie Title Descriptions:
 

__utma

__utmb

__utmc

__utmzGoogle Analytics

​

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

​

These cookies contain no personally identifiable information but they will use your computer's IP address to know from where in the world you are accessing the Internet.

​

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google's behalf.

​

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

​

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

​

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

​

Choice of Law

The Website is controlled, operated and administered by the Provider from its offices within the United Kingdom and follows the law of this country.

 

Contact information

The Website is run by Herbal Horse & Pet Limited based in the UK trading as Herbal Horse & Pet Ltd with Company number 15991316 and Directors James Trembecki and Kerry Weisselberg.

​

If you have any questions, queries or wish to request permission to use any part of the Websites, please contact us at:

​

email: sales@herbalhorseandpet.com

tel: 07770 338 148

bottom of page